SAP GUI not visible or hangs during Transaction Recording

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Background Information / Cause:

When you record a transaction using Process Runner, after entering transaction code and providing logon credentials, SAP GUI may not show anything even after you wait for reasonable time or invalid GUI error is displayed in iNETConnector window. Click here, to resolve "Invalid SAPGUI Logon Data" error.

You also checked by pressing ALT + TAB and minimizing all open windows to see if there is any SAP window waiting for your input. However, you cannot find any SAP GUI windows waiting for input anywhere and you cannot record the transaction. This behavior has been noticed with SAP GUI 7.20 with Patch level 12 (or lower), with SAP GUI 7.30 with Patch Level 0 when used with SAP backend system where Kernel version is 721 (or higher).

We suggest that you check if you have these specific conditions and environment and then follow the instructions provided below to resolve the issue.

Check the SAP Kernel version installed:

To check the Kernel version, login to SAP system where this problem is found and click on System pull down menu and then select Status… from the drop down menu and follow the steps in the next screen shot.

GUI trouble2

GUI trouble3

Check to see if Kernel version is 721 (or higher).

Check SAP GUI patch level:

Now find SAP Logon Pad on windows system tray or on bottom application bar. Click on “Options…” on and click on ‘About SAP Logon…’ to see the installed patch level.

newsap

SAP Version Information_1

GUI trouble

Right click on SAP logon in the Windows taskbar and you will see that SAP GUI is launched but is blank similar to the screen below.

GUI trouble1

Suggested Solution:

1.If your SAP back-end system Kernel is 721(or higher) and SAP GUI is 7.20 with patch level 12 or lower, apply at least patch 13 or higher if you cannot move to SAP GUI 7.30. If you can move to GUI 7.30 then migrate to SAP GUI 7.30 with patch level 9 or higher.

If you are already using SAP GUI 7.30 with patch level 8 or lower, apply at least patch 9 or higher if you cannot migrate to GUI 7.40 – or migrate to SAP GUI 7.40 with patch level 2 or higher.

If you are using SAP GUI 7.40, please ensure that you are not on patch level 0 or 1. Apply patch 2 or higher that moves you up from patch level 1.

2.If you cannot apply the patch or upgrade SAP GUI as mentioned above, you may use another workaround as described in this section. You can get SHDB access in SAP, use SHDB to record user actions in the SAP GUI for a particular transaction to create the recording and import the recording in Process Runner. Refer the below steps to import the recording in Process Runner.

a.In Process Runner, click on Import Recording button.

TX_Import_recording

b.Choose 'From SAP(SHDB)' option. Click on 'Get Recording List from SAP' and enter valid SAP login credentials. Choose the recording done for the transaction from the list and click on Import button.

From SHDB

This import will auto-map itself in the mapper of the Process file.

If any error is encountered on performing Step b, then refer the below steps to import the recording with 'From Excel' option.

c.In SHDB, click on Export icon to export the recording to an excel file. Change the Save as type to *.* and enter the file name with the extension xls or xlsx. Save the file.

shdb_import_new

d.Go to Process Runner, click on New Process icon.

e.Click on Import Recording button.

f.Select 'From Excel' option, browse that excel file and click on Import button.

Import_Record_Excel_new

Please enter the Transaction Code and Process file name in the ‘New Process’ window for process file creation and click OK button. This import will auto-map itself in the mapper of the Process file.

If your issue is not resolved, please contact support@innowera.com with screen shot of specific error message and steps performed prior to encountering that error message.

Next:

How to resolve "Invalid SAPGUI Logon Data" issue